We've compiled frequently asked questions to help you quickly understand our products, customization process, delivery time, and after-sales service. For more details, please contact us.
What is the warranty period?
The warranty period is 1 year from the date of shipment.
Is your packaging safe for transportation?
We use safe and reliable packaging to ensure products are well-protected during transportation.
What information is required for an accurate quotation?
Please provide a project list and technical drawings for an accurate quotation.
How can I track order progress without visiting your company?
We provide regular production updates via email communication.
What should I do if I do not receive the goods?
Please contact us promptly, and we will assist you in checking the logistics information and resolving the issue appropriately.
How is your after-sales service?
We provide professional technical support and timely after-sales service to ensure long-term stable use by our customers.
Can I order samples?
Samples can be provided.
Can the sample fee be refunded after a bulk order is placed?
English